At Knockers, we strive to provide you with a seamless shopping experience. However, we understand that situations may arise where you need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling orders placed through our platform.
1. Order Cancellation by Customer
- Timeframe for Same-Day Delivery: Due to the nature of our same-day delivery service, orders must be canceled within 15 minutes of placing the order. After this period, the order will be processed, and cancellation may not be possible.
- Timeframe for Standard Delivery: For orders with a standard delivery time, cancellations must be made within 1 hour of placing the order.
- How to Cancel: To cancel an order, please log in to your Knockers account, go to the "My Orders" section, select the order you wish to cancel, and follow the prompts. Alternatively, you can contact us directly.
- Refunds: If you cancel your order within the allowable timeframe, a full refund will be processed to your original payment method within 5-7 business days.
2. Order Cancellation by Knockers
Knockers reserves the right to cancel orders for various reasons, including but not limited to:
- Unavailability of products (Out of Stock).
- Inaccurate or incomplete payment information.
- Issues related to fraud prevention.
- Delivery location is outside our service area.
Notification: If we cancel your order, you will be notified via email or SMS. A full refund will be processed to your original payment method within 5-7 business days.
3. Non-Cancellable Items
- Perishable Goods: Due to the nature of perishable items such as groceries, fruits, vegetables, milk, and bakery products, these items are non-cancellable once they have been processed and dispatched for delivery.
- Custom Orders: Any custom or special orders that are personalized for you cannot be canceled once the order has been confirmed.
4. "Hire a Friend" Service Cancellations
- Cancellation Timeframe: The "Hire a Friend" service can be canceled up to 4 hours before the scheduled service time.
- Late Cancellation: Cancellations made after this period may incur a cancellation fee.
- Refunds: If canceled within the allowable timeframe, a full refund will be issued. If canceled late, a partial refund may be provided subject to the fee.
5. Changes to Orders
If you wish to modify your order (e.g., change delivery address, add/remove items), please contact customer support as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.
6. Changes to This Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page, and the effective date will be revised accordingly. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
7. Contact Us
If you have any questions or need assistance with canceling an order, please contact us at: