At Knockers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, mobile app, and services.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Information: When you create an account or place an order, we may collect personal details such as your name, email address, phone number, delivery address, and payment information.
- Order Information: Details of the products you purchase, delivery preferences, and any other information related to your orders.
- Usage Data: Information about how you use our website and app, including your IP address, browser type, pages visited, and the time and date of your visit.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and gather information about your interactions with our site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and deliver your orders efficiently.
- Customer Support: To provide customer support and address any queries or issues you may have.
- Personalization: To personalize your shopping experience and recommend products based on your preferences.
- Marketing: To send you promotional offers, newsletters, and updates about our services. You can opt-out of marketing communications at any time.
- Improvement of Services: To analyze usage data and improve our website, app, and services.
- Security: To protect against fraud, unauthorized access, and other security risks.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who assist us in operating our website, processing payments, delivering orders, and providing customer support. These service providers are contractually obligated to protect your information.
- Legal Obligations: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
4. Data Security
We implement a variety of security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to your personal information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage data, remember your preferences, and enhance your experience on our website. You can manage your cookie preferences through your browser settings, but this may affect your ability to use certain features of our site.
7. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the effective date will be revised accordingly. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: